1. TERMS

THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL ORDERS PLACED BY THE CUSTOMER (HEREINAFTER REFERRED TO AS ”YOU”) WITH NONPAREIL AB USING ANY OF THE WEBSITES PLANCTOLOGY.COM PLANCTOLOGY.SE OR PLANCTOLOGY.STORE, JOINTLY REFERRED TO AS ”PLANCTOLOGY.COM”, ”WE” OR ”US”. BY USING PLANCTOLOGY.COM AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT HEREIN (THE ”TERMS”). PLEASE MAKE SURE YOU HAVE READ AND UNDERSTOOD THE TERMS BEFORE PLACING YOUR ORDER.

ONLY PERSONS OF LEGAL AGE 18 OR OLDER DEPENDING ON YOUR PLACE OF RESIDENCE, WHO ARE NOT UNDER GUARDIANSHIP CAN PLACE AN ORDER.

WITHOUT PRIOR NOTICE, THESE TERMS MIGHT BE CHANGED OR AMENDED.

THE VERSION OF THE TERMS THAT WILL APPLY TO YOUR ORDER WILL BE THOSE ON PLANCTOLOGY.COM AT THE TIME OF YOUR ORDER. IF YOU AGREE TO THESE TERMS AS PART OF PLACING YOUR ORDER YOU ALSO AGREE TO THE TERMS OF OUR PRIVACY POLICY.

TO RUN OUR ONLINE SERVICE AS SMOOTHLY AS POSSIBLE YOU UNDERSTAND AND AGREE NOT TO (I) ACT IN A MANNER OR EMPLOY ANY DEVICE, CODE OR TECHNOLOGY THAT RESTRICTS, IMPAIRS OR INTERFERES WITH PLANCTOLOGY.COM AND (II) NOT COPY INFORMATION OR CODE FROM PLANCTOLOGY.COM.

WE RESERVE THE RIGHT TO IMMEDIATELY DENY USERS THAT INTERFERE WITH PLANCTOLOGY.COM OR VIOLATES THIS PROVISION OR ANY OTHER PROVISION IN THESE TERMS AND CONDITIONS.

2. PRICES, DELIVERY CHARGES AND TAXES

THE PRICES OF OUR PRODUCTS INCLUDE VAT BUT NOT SHIPPING UNLESS SPECIFICALLY STATED UPON CHECKOUT.

IF YOU ORDER FROM OUTSIDE OF THE EU YOU MAY HAVE TO PAY YOUR NATIONAL VAT, DUTIES AND MORE.

THIS MEANS THAT ORDERING FROM OUTSIDE OF THE EU MAY INCUR VAT, TAXES, IMPORT DUTIES AND OTHER COSTS. WE DO NOT COMPENSATE FOR THESE CHARGES OR ANY COST RELATED TO IMPORTATION OR DELAY OF DELIVERY.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR THE CURRENT TOLL FREE LIMIT IN YOUR MARKET AND MORE INFORMATION ABOUT IMPORTATION.

THE COST FOR EACH DELIVERY METHOD IS CLEARLY INDICATED DURING THE CHECK-OUT PROCESS. FOR MORE INFORMATION REGARDING DELIVERY COST PLEASE VISIT OUR CUSTOMER SERVICE PAGES FOR FURTHER INFORMATION. PRICES IN STORE AND ONLINE MAY VARY.

ALL ORDERS WITH NET VALUE ABOVE €99 INCLUDE FREE SHIPPING USING A STANDARD SHIPPING METHOD. STANDARD SHIPPING METHOD EMPLOYS SWEDISH POSTAL SERVICE AND THEIR COUNTERPARTS IN OTHER COUNTRIES. SHIPMENTS ARE TRACEABLE AND DUE TO THE VALUE OF THE GOODS YOU WILL HAVE TO SIGN FOR THE SHIPMENT.

DELIVERY TIMES STATED AT TIME OF CHECKOUT ARE APPROXIMATIONS. AT CHECKOUT YOU WILL HAVE THE OPTION TO SELECT AN EXPRESS SERVICE AT EXTRA COST.

THIS SERVICE IS NORMALLY FASTER BUT WE CAN STILL NOT GUARANTEE TIME OF DELIVERY.

IF YOU WOULD LIKE A GUARANTEED TIME OF DELIVERY GET IN TOUCH WITH US AT HELLO@PLANCTOLOGY.COM FOR MORE OPTIONS.

WE MIGHT BE ABLE TO OFFER GUARANTEED DELIVERY TIME TO YOUR LOCATION USING FEDEX OR UPS BUT THE COST OF SUCH SERVICE WILL HAVE TO BE PAID ENTIRELY BY YOU EVEN IF YOU QUALIFY FOR FREE SHIPPING.

3. ORDERING/CONCLUSION OF CONTRACT

IF YOU HAVE SUPPLIED US WITH YOUR EMAIL ADDRESS, YOU WILL RECEIVE AN EMAIL CONFIRMATION AFTER PLACING YOUR ORDER.

PLEASE CHECK THE EMAIL FOR HOW WE PLAN TO FULFIL THE ORDER. WE WILL ALWAYS USE OUR BEST EFFORT TO DELIVER AS PROMISED BUT IF WE ARE UNABLE TO WE WILL LET YOU KNOW AT THE EARLIEST OPPORTUNITY.

IF YOU ARE UNABLE TO WAIT FOR THE DELIVERY AND YOU HAVE ALREADY PAID FOR IT, PLEASE CONTACT US FOR CANCELLATION OF THE ORDER AND A REFUND.

WE WILL NOT ASSUME RESPONSIBILITY FOR ANY CONSEQUENCE DUE TO THE DELAY OR CANCELLATION.

4. DELIVERY

WE WILL ENDEAVOUR TO DELIVER YOUR ORDER IN ACCORDANCE WITH YOUR SELECTED DELIVERY OPTION AS BEST WE CAN. PLEASE NOTE THAT WE CAN NOT GUARANTEE TIME OF DELIVERY FOR OUT OF STOCK ITEMS. PLEASE CONTACT US AND ASK US TO NOTIFY YOU AS SOON AS THE ITEM(S) ARE AVAILABLE.

WE AIM TO DELIVER IN-STOCK ITEMS WITHIN 2 BUSINESS DAYS FOLLOWING CONFIRMATION OF AN ORDER. AT TIMES DELIVERY MAY TAKE LONGER DUE TO UNEXPECTED EVENTS. IF WE ARE UNABLE TO DELIVER IN-STOCK ITEMS WITHIN 7 DAYS OF YOUR ORDER, YOU ARE ALLOWED TO CANCEL YOUR ORDER. THIS DOES NOT APPLY IF YOU HAVE ASKED US TO OBTAIN AN OUT OF STOCK ITEM AND HAVE BEEN NOTIFIED OF A LONGER TIME OF DELIVERY.

BEFORE YOU PLACE YOUR ORDER, WE WILL INFORM YOU OF THE EXPECTED DELIVERY DETAILS AND THOSE DETAILS WILL BE STATED CLEARLY IN THE EMAIL CONFIRMATION YOU WILL RECEIVE UPON PLACING YOUR ORDER.

IF YOUR ORDER DOES NOT ARRIVE BY THE SCHEDULED DATE, PLEASE CHECK YOUR ACCOUNT PAGE AT PLANCTOLOGY.COM BEFORE CONTACTING US.

5. RETURNS

YOU MAY RETURN YOUR ORDER FROM THE DATE YOU PLACE THE ORDER UNTIL 30 DAYS AFTER RECEIPT OF THE ORDERED ITEMS PROVIDED THAT:

• 
  (I) YOU RECEIVED A FAULTY ITEM


• OR


• (II) YOU HAVE CHANGED YOUR MIND


• AND


• (III) YOU HAVE NOT WORN THE ITEM IN YOUR EAR

PROVIDED THAT:

• (I) YOU BEAR ALL COST OF THE RETURN OF THE ITEMS TO PLANCTOLOGY.COM. WE DO NOT ACCEPT ANY COSTS RELATED TO YOUR SHIPPING OF A PRODUCT TO US


• AND


• (II) THE ITEM HAS NOT BEEN USED AND IS RETURNED IN CONDITION AS NEW IN ITS ORIGINAL INNER PACKAGING.

IF YOU WISH TO RETURN AN ITEM PLEASE CONTACT US AT HELLO@PLANCTOLOGY.COM.

FOR ANY PRODUCTS DEEMED DEFECTIVE, WE WILL PROVIDE A FULL REFUND. THE PROVISIONS SET FORTH HEREIN DO NOT LIMIT ANY APPLICABLE STATUTORY RIGHTS.

WE WILL NOT ASSUME RESPONSIBILITY FOR CURRENCY FLUCTUATIONS THAT OCCUR WHEN ISSUING REFUNDS TO A CREDIT OR DEBIT CARD AND WE WILL NOT REFUND ANY BANK CHARGES.

6. PAYMENT METHODS AT PLANCTOLOGY.COM

YOU CAN PAY FOR YOUR GOODS USING A CREDIT CARD OR DEBIT CARD.

UPON ENTERING PAYMENT DETAILS FOR A VISA OR MASTERCARD WE WILL RESERVE THE APPLICABLE AMOUNT ON YOUR CARD. WE RESERVE THE RIGHT TO CHECK THE VALIDITY OF THE CREDIT OR DEBIT CARD IN RELATION TO THE ORDER VALUE AND THE PURCHASER.

THESE CHECKS MAY LEAD TO US REFUSING THE ORDER. ANY BANK CHARGES RELATED TO YOUR CHOSEN METHOD OF PAYMENT WILL BE BORNE BY YOU.

PLEASE LOGIN TO YOUR ACCOUNT AT PLANCTOLOGY.COM TO FIND YOUR ORDERS, RECEIPTS AND MORE.

7. OUR LIABILITY

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY WITH REGARD TO ANY MATTER FOR WHICH IT WOULD BE UNLAWFUL FOR US TO LIMIT OR EXCLUDE OUR LIABILITY.

WE ARE NOT RESPONSIBLE FOR INDIRECT LOSSES WHICH ARE A SIDE EFFECT OF OUR FAILURE TO DELIVER THE GOODS OR TO MEET ANY OF OUR OTHER OBLIGATIONS UNDER THESE TERMS WHERE SUCH FAILURE IS DUE TO AN EVENT THAT IS BEYOND OUR REASONABLE CONTROL. OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING IN CONNECTION WITH YOUR ORDER ON PLANCTOLOGY.COM SHALL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.

8. MATERIALS, COLOURS AND MEASUREMENTS

WE MAKE ALL REASONABLE EFFORTS TO ACCURATELY DISPLAY THE ATTRIBUTES OF OUR PRODUCTS. THE COLOUR YOU SEE WILL DEPEND ON THE DEVICE YOU USE TO VIEW THE PRODUCTS. WE CANNOT GUARANTEE THAT YOUR DEVICE WILL ACCURATELY DISPLAY COLOURS SUCH AS THEY APPEAR IN REAL LIFE.

THE FINAL MEASUREMENTS OF AN ITEM MAY VARY DEPENDING ON THE MATERIAL USED IN ITS PRODUCTION BUT WILL NEVER DEVIATE FROM SPECIFICATION BY MORE THAN 5%.

9. GUARANTEE

WE ABIDE BY ALL STATUTORY GUARANTEE REGULATIONS IF THERE ARE DEFECTS IN THE GOODS YOU HAVE PURCHASED, PLEASE LET US KNOW OF ANY OBVIOUS FAULTS IN MANUFACTURING BY CONTACTING US AT HELLO@PLANCTOLOGY.COM.

10. ASSIGNMENT

WE RESERVE THE RIGHT TO ASSIGN OR PLEDGE TO THIRD PARTIES ANY CLAIM(S) FOR PAYMENT WHICH HAVE ARISEN IN CONNECTION WITH THE DELIVERY OF GOODS.

11. SEVERANCE

IF ANY PART OF THESE TERMS IS DISALLOWED OR FOUND TO BE INEFFECTIVE BY ANY COURT OR REGULATOR, THE OTHER TERMS SHALL CONTINUE TO APPLY.

12. OWNERSHIP OF RIGHTS

ALL INTELLECTUAL PROPERTY RIGHTS, SUCH AS TRADEMARKS AND COPYRIGHTS AT PLANCTOLOGY.COM ARE RIGHTS OF NONPAREIL AB AND ITS SUBSIDIARIES OR LICENSORS. ANY USE OF PLANCTOLOGY.COM OR ITS CONTENTS, INCLUDING COPYING OR STORING SUCH CONTENT IN WHOLE OR PART, OTHER THAN FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, IS PROHIBITED WITHOUT THE PERMISSION OF NONPAREIL AB.

13. COMPANY INFORMATION

• NONPAREIL AB
• STOCKHOLM, SWEDEN
• REGISTERED NUMBER: 556971-8777

PLANCTOLOGY IS A REGISTERED TRADEMARK OF NONPAREIL AB.